The Newcomer Information Centre

A First Stop for Newcomers to Ottawa

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Our Online Services

How to join the online NIC program

Online and On-demand Webinars

 You are required to register in order to access services including online webinars and events and one-on-one orientation session

Welcome to the YMCA-YWCA online Newcomer Information Centre (NIC). Our specialized staff will offer you information and referrals on immigration and citizenship, employment, education, health, housing and much. The online services will be offered via different platforms such as Zoom, Skype, What’s App, E-mail, phone, etc.  There is no cost to participate. 


Our services are available in English and French, and our NIC staff members also speak many other languages. Whenever possible, you may be served in your first language.

Our Online Services:

  • Information and Referral: One-on-one information session with our specialists about immigration, citizenship, education, health, and much more and referral to the community settlement workers

  • Webinars: In-house and guest speaker webinars, online and on-demand, covering topics such as Canadian citizenship, family sponsorship, driving test preparation and much more

  • New Beginnings: A step by step guide for newcomers in Ottawa:  The webinar series include how-to guides on employment, housing, schooling, parenting, community awareness and so much more. They will take place every Friday from 12-1:30PM

  • Resource centre: You can have access to our Resource Centre with computers/Internet. You must book an appointment to access this service.


How to join the online NIC program :

  • Step one: Prepare you immigration document to upload. You can see some examples of the accepted immigration documents here.

  • Step two: Complete your registration form. Click on the “Register” button and complete the form. Once you submit the form, you will receive a confirmation Email from us.

  • Step three: One of our specialist will call you within one business day.

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